Business Policies

Terms & Conditions

Each piece is lovingly hand-refurbished with meticulous attention to detail, and we stand behind the quality of our work. The artisanal nature of our refurbishment means every transformation becomes beautifully unique, with subtle character marks and finish variations that are hallmarks of authentic craftsmanship rather than flaws. Vintage pieces often carry delightful structural quirks that tell the story of their age and history (like that one drawer that needs a little extra love! 😊), and colors may appear different due to monitor and lighting variations. We'll work with you to resolve any concerns about your piece.

Note: Return policies may vary by sales platform. Please refer to the specific platform's terms for return information.

Return Policy

30-Day Return Policy

Items may be returned within 30 days of purchase in original condition. The customer is responsible for all return transportation costs. Each returned piece needs inspection and will again occupy valuable workshop storage space from yet another project - much to my husband's great delight 😬 - so we include:

           15% for items under $500

           10% for items $500 and above

Return Requirements

           Item must be in the same condition as when purchased

           No additional damage, wear, or alterations

           Original receipt required

           Returns must be arranged within the 30-day window

Transportation

The customer is responsible for the safe return of the item to our workshop. We can provide personalized return pickup quotes within a 300-mile radius of St. Louis or Champaign-Urbana, with costs deducted from the refund amount.

Refund Process

Refunds will be processed within 5-7 business days after we receive and inspect the returned item. Refund will be issued in the same form as original payment, minus the restocking fee and any return transportation costs.

This policy applies to direct sales only. Online platform sales (such as Etsy) follow the respective platform's return policies.

Shipping, Delivery, & Pickup

We offer shipping on smaller items such as jewelry boxes and similarly sized pieces — shipping estimates are calculated at checkout 📦.

For larger furniture pieces, we provide personalized pickup and delivery within a 300-mile radius of St. Louis or Champaign-Urbana 🚚⛽. Contact us with your location and we'll provide a flat rate based on distance and service requirements.

Local pickup is always available too — just reach out to arrange a convenient time. And if you fall head over heels for something but live further away, don't hesitate to reach out — we're always happy to explore shipping options for the right match! 💕🥰

Damage During Transit, Pickup & Delivery

If damaged during shipping: Please contact us immediately with photos so we can discuss repair options or suitable resolution.

If damaged while in our care during pickup/delivery: We will repair the piece at no charge and reduce any pickup/delivery expenses by 50% as compensation for the inconvenience.

If damaged by the customer during pickup/delivery: We will assess the damage and discuss repair options with you. Depending on the extent of damage, we may offer to repair the piece for the cost of materials only, recommend professional repair services, or work together to find another suitable resolution.

Historical Information & Research

One of our favorite parts of the refurbishment process is researching each piece's background! We love exploring the history, searching for original makers, and uncovering the stories these treasures carry. The detective work is genuinely fun for us (yes, we're furniture nerds! 🤓), and while we approach each piece as artists creating something whimsical, elegant, or delightfully distinctive rather than historical preservationists, that research sparks the creative inspiration that guides our transformation.

Of course, any historical information we share represents our enthusiastic research rather than expert authentication.